Mail-In / Drop-Off Service

We accept walk-ins at any time, our friendly team will help with your device book-in.

If you can't get to us, or want to speed up the book-in process, select from a device below to fill out the service request form for that product or accessory. You can then send in or drop in your device to iStore where we can diagnose it, service it, and then return your device back to you.

Select a device

Apple Watch & Accessories
iPhone & Accessories
iPad & Accessories
iPad Keyboard
Apple Pencil
Mac & Accessories
Beats
Apple TV & Accessories
AirPods & Accessories
Lost AirPods
iPod & Accessories
HomePod

Before you send in your device


Perform a backup
Before sending in your device to be serviced, please ensure you have done all appropriate backups of your data. iStore may have to erase your device to help diagnose and confirm an issue. See the instructions on the mail-in form for more information.

Remove 'Find my Device'
Before we can service iPhone, iPad, Apple Watch and Mac, Apple require us to turn off the security feature known as 'Find my Device'. This can be turned off via the devices iCloud settings. See the instructions on the mail-in form for more information.


Important note for the MacBook Retina,12-inch,2017:
Due to the nature of its unique design, we have found that in the process of doing a repair & replacing specific parts, we end up encountering multiple part failures. Due to this iStore is not able to service these machines as the repair is typically uneconomical or not possible. Please contact us if you have this Mac for further clarification



Please note this mail-in service is for use only within New Zealand. We do not accept mail-in repairs from overseas.

More Services
Below are some of the other ways iStore can help you with your device via the Mail-In service.

Software Updates

Send in your device to iStore so we can upgrade your iPhone, iPad, Mac or Apple Watch to the latest version of their respective Operating System. Doing this allows you to access the most recent software features released by Apple but most importantly ensures your Apps and security are all up to date. Click the links below for details and pricing.1

iPhone Display Repairs

If your device has suffered impact damage to its display, or simply suffered a failure out of warranty, iStore can provide a display service.

Once you have approved a quote for repair, we can have your iPhone up and running again as soon as possible.

Data Migrations

If you are upgrading from an old computer iStore can transfer the data from your old Mac or PC to your new device. If you are purchasing the new Mac from us we will perform this service free of charge.

If you are obtaining the machine from elsewhere we can still migrate your data for a service fee. Some limitations do apply. Click below for more information.

Insurance Assessments

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Have a question?

Phone
Email
Contact the iStore service team via the options above
Apple Watch ×
Apple Watch
Accessories

Select from the options above to fill in our Mail-In / Drop-Off form. For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location.
iPhone ×
iPhone
Accessories

Select from the options above to fill in our Mail-In / Drop-Off form. For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location.
iPad ×
iPad
Accessories
Apple Pencil
Keyboards

Select from the options above to fill in our Mail-In / Drop-Off form. For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location.
Mac ×
Mac
Accessories

Select from the options above to fill in our Mail-In / Drop-Off form. For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location.
Apple TV ×
Apple TV
Accessories

Select from the options above to fill in our Mail-In / Drop-Off form. For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location.
AirPods ×
AirPods
Accessories

Select from the options above to fill in our Mail-In / Drop-Off form. For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location.
Lost AirPods or AirPods Case ×
Lost AirPods
Lost Case

Select from the options above to fill in our Mail-In / Drop-Off form. For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location.
iPod ×
iPod
Accessories

Select from the options above to fill in our Mail-In / Drop-Off form. For most accessories we require a test to be run on the device the accessory is used with. As you are submitting the form, you may choose whether or not you are couriering your device to us or dropping it off to our service location.
61 Hurstmere Road, Takapuna, 0622, Auckland, New Zealand

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Apple TV
Apple Watch
HomePod
AirPods
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Data Migrations
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09 486 1493
61 Hurstmere Road, Takapuna, 0622, Auckland
About us

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm
Saturday 9am - 5pm
Sunday Closed

Closed Public Holidays

Terms and Conditions
© iStore

1. Software updates are provided for free by Apple. The service charge is for installing those updates. If anything goes wrong during the upgrade process, iStore may have to quote more for fixing any software issues.