Getting your iPod Fixed

Bring your iPod in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. Once a fault has been discovered we will contact you with a quote.

If your iPod is covered under warranty we will create a repair with Apple where it will be approved for replacement. Once the replacement unit has arrived at our location we will contact you to advise that it is ready for collection.

Due to Apple's repair policy your device will need to remain in our service department for the duration of the repair.

Diagnostic fees and pricing

If your device is less than a year old, and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all iPod repairs – in or out of warranty – there is a $49 assessment fee that is applicable. If your repair is covered under Apple Limited Warranty, Apple Variable Warranty, Apple One Time Exception, AppleCare+ or Apple REP coverage, iStore will not charge the diagnostic fee. If a quote of repair is accepted and a repair is carried out by iStore, this fee will be put toward the final repair cost.

If your device has suffered physical damage or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of iPod repair pricing.

Details and pricing

How long will it take?

We aim for a service turn around time of 3 - 5 working days for iPod repairs, however this may vary depending on the current work load of the service department.¹

Current estimated turn around time:
5 - 7 business days

Battery Service

If your iPod is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can get your device replaced for the discounted exchange replacement fee.

Details and pricing

Before you bring in your device

Perform a backup

Before bringing in your iPod to be serviced please ensure you have done all appropriate backups of your data. iStore will have to erase your device to help diagnose and confirm an issue.

In some situations iStore can provide data backup and restore during the troubleshooting stage, however this is not covered by Apple Warranty and will incur a service charge.

Unfortunately iStore is unable to perform data recovery on iOS devices. All music will be lost when a device is serviced. It can be synced back to your iPod via iTunes or Apple Music.

Remove Find my iPod

Before we can service iPod touch, Apple require us to turn off the security feature known as 'Find my iPod'. This can be turned off via the iPod's iCloud settings.

Before we book the device in for service our staff will ask you remove 'Find my iPod' with your Apple ID password.

iOS Repair

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with iOS. We will endeavour to repair your issues as quickly as possible and if the situation calls for it, we can restore your device to factory settings.

Restoring your device will result in data loss however we will walk you through backup and recovery options if a restore is required.

Details and pricing

iOS Upgrade

Bring your device in to iStore so we can upgrade it to the latest version of its respective Operating System.

Doing this allows you to access the most recent software features released by Apple but most importantly ensures your Apps and security are all up to date. Click the links below for details and pricing.

Upgrade to iOS 15

iPod Restore

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with iPod. If we find an issue with your iPod's software we will attempt a restore via macOS.

Restoring your device will result in data loss however we will walk you through backup and recovery options if a restore is required.

Details and pricing

iPod Accessories

If your iPod accessory – such as EarPods or Lightning to USB cable – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of an iPod accessory we need to verify the product you use the accessory with. This takes a few minutes while we book in your faulty item.²

Just like with iPod repairs your accessory will need to remain in our service department for the duration of the repair however you may take your iPod away with you.

Find out more

Insurance Assessments

If your iPod has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can service or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Find out more

Mail-In or Drop-Off your iPod

If you cannot get to our store, you can mail in your iPod to be assessed and repaired. Click below and select what you wish to have serviced.

Please complete the service request form and read the terms of service. Follow any instructions carefully and once completed, submit the form. Once you have submitted the service request you will be provided with instructions on how to send-in your iPod to us.

Alternatively, if you simply wish to drop-off your iPod and skip the book-in process, fill out the service request form that relates to your device and show us your confirmation email in-store.

Submit a service request

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 5pm
Sunday	Closed

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 5pm
Sunday	Closed

1. The turn around times depicted on this website may not be accurate. Please contact iStore for the most up to date turn around times for servicing your equipment.
2. If your accessory didn't ship in your iPod retail box, iStore will require a proof of purchase for your accessory before we can service it.

iPod Repairs

Being an Apple Authorised Service Provider iStore is the best place to get your iPod serviced. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your device as Apple intended.

Getting your iPod Fixed

Diagnostic fees and pricing

How long will it take?

Battery Service

Before you bring in your device

Perform a backup

Remove Find my iPod

iOS Repair

iOS Upgrade

iPod Restore

iPod Accessories

Insurance Assessments

Mail-In or Drop-Off your iPod

Have a question?

Service Department

iStore Sales

iStore Support

Legal

iStore Hours