Getting your iPad Fixed

Bring your iPad in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. Once a fault has been discovered we will contact you with a quote.

If your device is covered under warranty we will mail-in your device to Apple where it will be approved for replacement. Once your replacement iPad has arrived at our location we will contact you to advise that your iPad is ready for collection.

Due to Apple's repair policy your device will need to remain in our service department for the duration of the repair.

Diagnostic fees and pricing

If your device is less than a year old, and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all iPad repairs – in or out of warranty – there is a $49 assessment fee that is applicable. If your repair is covered under Apple Limited Warranty, Apple Variable Warranty, Apple One Time Exception, AppleCare+ or Apple REP coverage, iStore will not charge the diagnostic fee. If a quote of repair is accepted and a repair is carried out by iStore, this fee will be put toward the final repair cost.

If your device has suffered physical damage to either its display or enclosure or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of iPad repair pricing.

Details and pricing

How long will it take?

We aim for a service turn around time of 3 - 5 working days for iPad hardware repairs, however this may vary depending on the current work load of the service department.¹

Current estimated turn around time:
5 - 7 business days

Battery Service

If your iPad is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can order a replacement iPad from Apple for a discounted service fee.

See battery pricing

Before you bring in your device

Perform a backup

Before bringing in your iPad to be serviced please ensure you have done all appropriate backups of your data. iStore will have to erase your device to help diagnose and confirm an issue.

In some situations iStore can provide data backup and restore during the troubleshooting stage, however this is not covered by Apple Warranty and will incur a service charge. Unfortunately iStore is unable to perform data recovery on iOS devices.

Remove Find my iPad

Before we can service iPad, Apple require us to turn off the security feature known as 'Find my iPad'. This can be turned off via the iPad's iCloud settings.

Before we book the device in for service our staff will ask you remove 'Find my iPad' with your Apple ID password.

iOS Repair

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with iOS. We will endeavour to repair your issues as quickly as possible and if the situation calls for it, we can restore your device to factory settings.

Restoring your device will result in data loss however we will walk you through backup and recovery options if a restore is required.

Details and pricing

iOS Upgrade

Bring your device in to iStore so we can upgrade it to the latest version of its respective Operating System.

Doing this allows you to access the most recent software features released by Apple but most importantly ensures your Apps and security are all up to date. Click the links below for details and pricing.

Upgrade to iOS 15

iPad Accessories

If your iPad's accessory – such as a USB-C to USB-C Cable or Power Adapter – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of an iPad accessory we need to run a quick diagnostic on the iPad you use the accessory with. This takes a few minutes while we book in your faulty item.²

Just like with iPad repairs your accessory will need to remain in our service department for the duration of the repair however you may take your iPad away with you.

More details

Apple Pencil Service

If your Apple Pencil is suffering from issues you can bring it into iStore for service. If your Apple Pencil was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

Because the Apple Pencil doesn't ship with iPad we will use the serial number from the Apple Pencil to confirm its warranty status. As it is a stand alone product you may need to provide iStore with a proof of purchase in order for us to service your Apple Pencil.

Just like with iPad repairs your accessory will need to remain in our service department for the duration of the repair. iStore will need to run a diagnostic on the iPad that the Apple Pencil is used with however you may take your iPad away with you.

Smart Keyboard Service

If your iPad Pro Smart Keyboard is suffering from issues you can bring it into iStore for service. Because the iPad Pro Smart Keyboard doesn't ship with the iPad we will use the serial number from the Smart keyboard to confirm its warranty status. If we are unable to read the serial number you will need to provide iStore with a proof of purchase or the original product packaging containing the serial number.

iStore will need to run a diagnostic on the iPad that the Smart Keyboard is used with however you may take your iPad away with you while we order your replacement smart keyboard. Your Smart Keyboard will need to remain in iStore's possession throughout the service.

Data Migrations

If you are upgrading from an old iPad, we can transfer the data from your old device to your new device. If you have purchased the iPad from another retailer we can migrate the data for a migration fee.

If you are purchasing the new iPad from us we will perform this service at half price. Some limitations do apply. Click below for more information.

Find out more

Insurance Assessments

If your iPad has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can service or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Find out more

Mail-In or Drop-Off your iPad

If you cannot get to our store, you can mail in your iPad to be assessed and repaired. Click below and select what you wish to have serviced.

Please complete the service request form and read the terms of service. Follow any instructions carefully and once completed, submit the form. Once you have submitted the service request you will be provided with instructions on how to send-in your iPad to us.

Alternatively, if you simply wish to drop-off your iPad and skip the book-in process, fill out the service request form that relates to your device and show us your confirmation email in-store.

Submit a service request

Have a question?

Phone

Contact the iStore service team via the options above

iPad Air (3rd Gen) Service Program for Blank Screen Issue

Apple has determined that, under certain circumstances, the screen on a limited number of iPad Air (3rd generation) devices may go blank permanently. A brief flicker or flash may appear before the screen goes blank. please contact iStore with your serial number to see if your device can be serviced free of charge.

Coverage Period

This repair program covers eligible iPad Air models for up to two years from purchase date.

Smart Keyboard Repair Program

Apple has determined that some Smart Keyboard devices may experience functional issues during use. The service policy covers affected Smart Keyboards for 3 years after the first retail sale of the device. Affected models are the Apple Smart Keyboard for iPad Pro 9.7-inch iPad Pro (Early 2016) and Smart Keyboard for 12.9-inch iPad Pro (Late 2015). In order for iStore to service keyboards under the repair program you must provide a proof of purchase showing the serial number or the keyboard’s retail box.

Coverage Period

This repair program covers eligible iPad Pro Smart Keyboards for up to three years from purchase date.

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 5pm
Sunday	Closed

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 5pm
Sunday	Closed

1. The turn around times depicted on this website may not be accurate. Please contact iStore for the most up to date turn around times for servicing your equipment.
2. If your accessory didn't ship in your iPad retail box, iStore will require a proof of purchase for your accessory before we can service it.

iPad Repairs

Being an Apple Authorised Service Provider iStore is the best place to get your iPad repaired. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your device as Apple intended.

Getting your iPad Fixed

Diagnostic fees and pricing

How long will it take?

Battery Service

Before you bring in your device

Perform a backup

Remove Find my iPad

iOS Repair

iOS Upgrade

iPad Accessories

Apple Pencil Service

Smart Keyboard Service

Data Migrations

Insurance Assessments

Mail-In or Drop-Off your iPad

Have a question?

iPad Air (3rd Gen) Service Program for Blank Screen Issue

Coverage Period

Smart Keyboard Repair Program

Coverage Period

Service Department

iStore Sales

iStore Support

Legal

iStore Hours