Getting your Beats Fixed

Bring your Beats in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. Once a fault has been discovered we will contact you with a quote.

If your Beats product is covered under warranty we will mail-in your device to Apple where it will be approved for replacement. Once the replacement unit has arrived at our location we will contact you to advise that it is ready for collection.

Due to Apple's repair policy your device will need to remain in our service department for the duration of the repair.

Diagnostic fees and pricing

If your device is less than a year old, and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all Beats repairs – in or out of warranty – there is a $49 assessment fee that is applicable. If your repair is covered under Apple Limited Warranty, Apple Variable Warranty, Apple One Time Exception, AppleCare+ or Apple REP coverage, iStore will not charge the diagnostic fee. If a quote of repair is accepted and a repair is carried out by iStore, this fee will be put toward the final repair cost.

If your device has suffered physical damage or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of Beats repair pricing.

Details and pricing

How long will it take?

We aim for a service turn around time of 3 - 5 working days for Beats repairs, however this may vary depending on the current work load of the service department.¹

Current estimated turn around time:
5 - 7 business days

Battery Service

If your Beats product is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can get your device replaced for the discounted exchange replacement fee.

Details and pricing

Are your Beats more than 12 months old?

You'll need your sales receipt

Due to large amount of counterfeit Beats products being sold around the world Apple requires iStore to obtain a valid Proof of Purchase for all Beats that are sitting outside of Apple's Limited Warranty. If you wish to get your Beats serviced under Apple's variable warranty or wish to obtain an out of warranty service you will need to provide iStore with a copy of your original sales receipt.

Unable to provide your sales receipt?

If you have lost your receipt or it has faded due to age you will need to contact Apple directly to see if you can set up a repair directly with them.

Beats Accessories

If your Beats accessory – such as charge Cable or 3.5mm audio cable – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of a Beats accessory we need to verify the product you use the accessory with. This takes a few minutes while we book in your faulty item.²

Just like with Beats repairs your accessory will need to remain in our service department for the duration of the repair however you may take your Beats product away with you.

Find out more

Insurance Assessments

If your Beats have suffered liquid damage or impact damage from an unfortunate mishap – or if your Beats has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can service or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Find out more

Beats Pill XL Recall Program

Apple has determined that in rare cases the battery in the Beats Pill XL Speaker may overheat and pose a fire safety risk. This product has been sold worldwide since January 2014 by Beats, Apple, and other retailers but was never sold through iStore.

Apple have voluntarily decided to recall this product however this process is handled via Apple directly and iStore cannot facilitate this program at this time. Please follow the link below for more information.

Beats Pill XL Speaker Recall Program via apple.com

Mail-In or Drop-Off your Beats

If you cannot get to our store, you can mail in your Beats to be assessed and repaired. Click below and select what you wish to have serviced.

Please complete the service request form and read the terms of service. Follow any instructions carefully and once completed, submit the form. Once you have submitted the service request you will be provided with instructions on how to send-in your Beats to us.

Alternatively, if you simply wish to drop-off your Beats and skip the book-in process, fill out the service request form that relates to your device and show us your confirmation email in-store.

Request a Mail-In service now

Have a question?

Phone

Contact the iStore service team via the options above

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 5pm
Sunday	Closed

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm
Saturday	9am - 5pm
Sunday	Closed

1. The turn around times depicted on this website may not be accurate. Please contact iStore for the most up to date turn around times for servicing your equipment.
2. If your accessory didn't ship in your Beats retail box, iStore will require a proof of purchase for your accessory before we can service it.

Beats Repairs

Being an Apple Authorised Service Provider iStore is the best place to get your Beats serviced. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your device as Apple intended.