Mail-In or Drop-Off your device

If you cannot get to our store, you can mail in your items to be assessed and repaired. Click below and select the device you wish to have iStore service.

Please complete the service request form and read the Terms of Service. Follow any instructions carefully and once completed, submit the form. Once you have submitted the service request you will be provided with instructions on how to send-in your device to us.

Please note this mail-in service is for use only within New Zealand. We do not accept mail-in repairs from overseas.

Alternatively, if you simply wish to drop-off your device and skip the book-in process, fill out the service request form that relates to your device and show us your confirmation email in-store.

Important note for the MacBook Retina,12-inch,2017: Due to the nature of its unique design, we have found that in the process of doing a repair & replacing specific parts, we end up encountering multiple part failures. Due to this iStore is not able to service these machines as the repair is typically uneconomical or not possible.

Track your repair online

If you have recently booked in a product for service you may track the status of your repair online. To track your repair, create an account on our site with the same email address you provided during book-in.

Please double check your repair documentation provided by iStore staff and if we have taken down your email address incorrectly, please contact iStore before creating an account so we can ensure you can track the repair correctly.

Once your account has been created, all of your repairs can be tracked under your account.¹

Get the latest software on all your devices

Bring your device in to iStore so we can upgrade your iPhone, iPad, Mac or Apple Watch to the latest version of their respective Operating System. Doing this allows you to access the most recent software features released by Apple but most importantly ensures your Apps and security are all up to date.

Click the links below for details and pricing.²

Insurance Assessments

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible.

An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company

Data Migrations

If you are upgrading from an old computer iStore can transfer the data from your old Mac or PC to your new device. If you are purchasing the new Mac from us we will perform this service free of charge.

If you are obtaining the machine from elsewhere we can still migrate your data for a service fee. Some limitations do apply. Click below for more information.