Mail-In or Drop-Off your device
If you cannot get to our store, you can mail in your items to be assessed and repaired. Click below and select the device you wish to have iStore service.
Please complete the service request form and read the Terms of Service. Follow any instructions carefully and once completed, submit the form. Once you have submitted the service request you will be provided with instructions on how to send-in your device to us.
Alternatively, if you simply wish to drop-off your device and skip the book-in process, fill out the service request form that relates to your device and show us your confirmation email in-store.
Important note for the MacBook Retina,12-inch,2017: Due to the nature of its unique design, we have found that in the process of doing a repair & replacing specific parts, we end up encountering multiple part failures. Due to this iStore is not able to service these machines as the repair is typically uneconomical or not possible.