Help and Support

Help!

While we offer great One on One Training sessions we understand that sometimes you may have a quick query or something has you baffled. Wether it be a new feature after a software update or a setting you don't quite understand, the iStore team are here to help you where ever possible. Our team use these devices everyday and we will attempt to solve you query as quickly as possible.

If the issue turns out to be a little more complicated we can then offer you other options. This could be a One on One paid session or in the case of a technical fault with the device we can book the device into our Service Department.


Migrations
Upgrading from an old computer? iStore can transfer data from your old Mac or PC to your new machine. If you are buying a Mac from us we will perform this service free of charge.
Free when Purchasing a new Mac from iStore (from a Mac or PC).
$89 when migrating from a Mac to a Mac not purchased from iStore.
$129 when migrating from a PC to a Mac not purchased from iStore.
Computers for migrations are booked into our service department and the turn around time is typically 1-3 business days.