Mac Service at iStore

Being an Apple Authorised Service Provider iStore is the best place to get your Mac repaired. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your Mac as Apple intended.

How do I get my Mac fixed?

Bring your Mac in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. Once a fault has been discovered we will contact you with a quote. If your machine is covered under warranty we will order the parts we need from Apple and contact you when your machine is ready for collection. Due to Apple's repair policy your computer will need to remain in our service department for the duration of the repair.

How much will it cost?

If your machine is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your unit was purchased in New Zealand and is less than 36 months old it may be covered under Apple's variable warranty.

If your machine is outside of Warranty iStore charges a diagnostic fee for all non-warranty Mac repairs. If you accept a diagnostic and quote for repair, iStore will apply the service fee towards the final repair.

See more details and pricing >

How long will it take?

We aim for a service turn around time of 3-5 working days for Mac hardware repairs, however this may vary depending on the current work load of the service department.1

Please check our homepage for the current estimated turn around times, alternatively you may wish to contact the iStore team directly.

Battery Service

If your machine is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can order a replacement from Apple. Please note that due to international shipping laws surrounding Lithium-Ion batteries the turn around time for battery repairs is higher than our normal turn around time.

Servicing Mac Accessories

If your Mac accessory – such as a Magic Mouse, Power Adapter or Magic Keyboard – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of a Mac accessory we need to run a quick diagnostic on the Mac you use the accessory with. This takes a few minutes while we book in your faulty item. Just like with Mac repairs your accessory will need to remain in our service department for the duration of the repair however you may take your Mac away with you.2

Before you bring in your device

Before bringing in your Mac to be serviced please ensure you have done all appropriate backups of your data. In some cases iStore may have to erase your device and clean install macOS to help diagnose and confirm an issue. iStore is able to provide data backup and basic data recovery if needed however this is not covered by Apple Warranty and may incur a service charge.3

Problems with macOS?

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with macOS. We will endeavor to repair your issues as quickly as possible and if the situation calls for it, we can perform a clean install of the operating system. Performing a clean install will require us to backup and/or recover your user data if you wish to keep your files.

Details and Pricing
Data Migrations

If you are upgrading from an old computer iStore can transfer the data from your old Mac or PC to your new device. If you are purchasing the new Mac from us we will perform this service free of charge. If you are obtaining the machine from elsewhere we can still migrate your data for a service fee. Some limitations do apply. Click below for more information.

Find out more
Had an accident?

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible. An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company.

Find out more
Have a question?

Contact the iStore service department

Mac Repair Programs

Bellow is a list of currently active repair or exchange service programs available for the Mac.

13-inch MacBook Pro (non Touch Bar) SSD Service Program

Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. 13-inch MacBook Pro units with affected drives were sold between June 2017 and June 2018 and eligibility is determined by the product serial number.

MacBook Pro Retina Coating Repair Extension Program

Apple have determined that on MacBook and MacBook Pro models with Retina displays, the anti-reflective display coating may rub off or delaminate under certain circumstances. iStore in most cases is able to replace these displays under a Repair Extension Program Authorised by Apple. Your machine may be eligible if it is less than four years old and is a 2013 model or later.

Apple USB-C Charge Cable Replacement Program

According to Apple a limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue. As a result, your MacBook may not charge or only charge intermittently. Affected cables have “Designed by Apple in California. Assembled in China.” stamped on them. New, redesigned cables include a serial number after that text.

13-inch MacBook Pro (non Touch Bar) Battery Replacement Program

Apple has determined that, in a limited number of 13-inch MacBook Pro (non Touch Bar) units, a component may fail causing the built-in battery to expand. This is not a safety issue and Apple will replace eligible batteries, free of charge. Affected units were manufactured between October 2016 and October 2017 and eligibility is determined by the product serial number.

Keyboard Service Program for MacBook & MacBook Pro

Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit issues with letters or characters repeating unexpectedly, keys feeling “sticky” or not responding in a consistent manner. If your Mac is experiencing these issues bring the unit into iStore for inspection, if the issue is confirmed to be covered by this repair program the service may include replacement of individual keys or an entire Top Case, free of charge.

iMac Hinge Mechanism Repair Program

Apple has determined that a small percentage of iMacs sold between 2012 and 2013 may suffer a failure of the hinge mechanism causing the display to tilt forward. If your Mac is experiencing this issue, bring the iMac into iStore for inspection, if the issue is confirmed to be covered by this repair program, iStore will service the hinge mechanism free of charge. Affected units are covered for up to five years from purchase date.