iPhone Service at iStore

Being an Apple Authorised Service Provider iStore is the best place to get your iPhone and iPhone accessories repaired. iStore uses Apple provided diagnostic tools and procedures to ensure we treat your iPhone as Apple intended.


How do I get my iPhone fixed?

Bring your iPhone in to iStore where it will be booked in to our service department to be assessed by one of our service technicians. If your device is covered under warranty we will repair or replace your device and contact you when your device is ready for collection. Due to Apple's repair policy your iPhone will need to remain in our service department for the duration of the repair.

Due to the complicated nature of iPhone repairs, not all repairs are able to be undertaken in iStore's service department and your device may be sent to Apple's repair centre where it will be assessed, repaired and returned to iStore. Once your repaired or replaced device is shipped back to iStore, we will contact you so the iPhone can be collected straight from our Takapuna store.


How much will it cost?

If your iPhone is less than a year old and the issue covered by Apple's Limited Warranty the service will be free of charge. If your iPhone was purchased in New Zealand and is less than 24 months old it may be covered under Apple's variable warranty.

For all iPhone repairs there is a $15.00 assessment fee that is payable if a repair or replacement is not facilitated (regardless of warranty status). If you accept a diagnostic and quote for repair iStore will wipe the assessment fee.

If your device has suffered physical damage to either it's display or enclosure or failed outside of warranty you can still get it serviced at iStore. Follow the link below to see our full list of iPhone repair pricing.

See more details and pricing >


How long will it take?

We aim for a service turn around time of 5-7 working days for iPhone repairs, however this may vary depending on the current work load of the service department.1

Please check our homepage for the current estimated turn around times, alternatively you may wish to contact the iStore team directly.


Battery Service

If your iPhone is suffering from battery life issues iStore can diagnose the issue. If we confirm a failed or consumed battery we can attempt to replace the battery. If the battery removal fails your entire iPhone will need replacing for the same quoted price for battery replacement.

See more details and pricing >


Servicing iPhone Accessories

If your iPhone accessory – such as a USB to Lightning Cable, Power Adapter or Apple Headphones – is not working as expected you can get it serviced through iStore. In order for iStore to facilitate a repair or replacement of a iPhone accessory we need to run a quick diagnostic on the iPhone you use the accessory with. This takes a few minutes while we book in your faulty item. Just like with iPhone repairs your accessory will need to remain in our service department for the duration of the repair however you may take your iPhone away with you.2


Before you bring in your device

Before bringing in your iPhone to be serviced please ensure you have done all appropriate backups of your data. In some cases iStore may have to erase your device and clean install iOS to help diagnose and confirm an issue. In some situations iStore can provide data backup and restore during the troubleshooting stage, however this is not covered by Apple Warranty and will incur a service charge. Unfortunately iStore is unable to perform data recovery on iOS devices.3



Problems with iOS?

Unfortunately software issues are not covered by Apple's warranty. Thankfully iStore technicians are highly skilled in diagnosing and fixing issues with iOS. We will endeavour to repair your issues as quickly as possible and if the situation calls for it, we can restore your device to factory settings. Restoring your device will result in data loss however we will walk you through backup and recovery options if a restore is required.

Details and Pricing
iPhone Data Migrations

If you are upgrading from an old iPhone or a phone running Android iStore can transfer the data from your old device to your new device. If you are obtaining the iPhone from elsewhere can migrate the data for a migration fee. If you are purchasing the new iPhone from us we will perform this service at half price. Some limitations do apply. Click below for more information.

Details and Pricing
Beware of counterfeit parts

Some non-genuine and third party power adapters and batteries may not be designed properly and could result in safety issues. To ensure you receive a genuine Apple battery during a battery replacement, we recommend visiting iStore or another Authorised Service Provider when servicing your iPhone. If you need a replacement adapter or cable to charge your Apple device, we recommend getting an Apple made accessory. Also non-genuine displays quite often have compromised visual quality and fail to work correctly. Screen repairs through iStore are performed by trusted experts who use genuine Apple parts.

Having non-genuine parts in your device may cause the device to become ineligible for service. If your device has had a third party repair iStore may still be able to replace the entire unit for an out-of-warranty service fee.4

Had an accident?

If your device has suffered liquid damage or impact damage from an unfortunate mishap – or if your device has been lost or stolen – iStore can provide an insurance assessment and send the report directly to your insurance company. Once approved we can repair or replace your device and have you up and running again as soon as possible. An insurance assessment requires a valid claim number and contact email address. We also require an insurance assessment fee to be paid up front, in most cases this will be reimbursed by your insurance company.

Find out more
Have a question?

Contact the iStore service department

iPhone X display Replacement Program

Apple has determined that some iPhone X displays may experience touch issues due to a component that might fail on the display module. An affected device may exhibit intermittent touch response or random input when the display is not being used. The program covers affected iPhone X devices for 3 years after the first retail sale of the unit. If you have experienced this issue, please contact iStore with your serial number to see if your device can be serviced free of charge.

iPhone 8 Logic Board Replacement Program

Apple has determined that a very small percentage of iPhone 8 devices contain logic boards with a manufacturing defect. Affected devices may experience unexpected restarts, a frozen screen, or won't turn on. The program covers affected iPhone 8 devices for 3 years after the first retail sale of the unit. If you have experienced this issue, please contact iStore with your serial number to see if your device can be serviced free of charge.

iPhone 6s Unexpected Shutdown Repair Program

Apple has determined that a very small number of iPhone 6s devices may unexpectedly shut down. This is not a safety issue and only affects devices within a limited serial number range that were manufactured between September and October 2015. The program covers affected iPhone 6s batteries for 3 years after the first retail sale of the unit. If you have experienced this issue, Please contact iStore with your serial number to see if your device can be serviced free of charge.

iPhone 6 Plus Multi-Touch Repair Program

Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device. If your iPhone 6 Plus is exhibiting the symptoms noted above, is in working order, and the screen is not cracked or broken, iStore may be able to repair your device for the out of warranty display repair cost.

iSight Camera Replacement Program

Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015. If you have experienced this issue, please contact iStore with your serial number to see if your device can be serviced free of charge.